Our Services

We help you leverage emotional intelligence as the bridge in navigating these transformational changes, minimize your pain in engaging and achieve your individual, team, and organizational objectives through the art of stakeholder engagement. We offer:

 

  • Interactive training in the form of simulation, exercise, and collaboration using a Microsoft cloud-based training environment.

 

  • Consultancy services to help you leverage the EQ-i 2.0 model as a bridge to implement your behavioural change and stakeholder engagement strategies in driving your cybersecurity transformation across your organization.

 

  • Awareness talks about how your employees can leverage the EQ-i 2.0 model as a framework in building emotional firewalls against emotional manipulation by cybercriminals.

Our Tabletop Exercises

Our Training Modules

Maximizing Mindsets

When people feel stressed, fear, or cornered – the automated response option is the famous “fight, flight or hide ” mode. The brain gets hijacked by the amygdala, which is a small almond-shaped region in the brain responsible for fear, aggression, control, threat, and anxiety.

Imagine your brain turning into the size of a peanut. Whether it is your brain or someone else’s, rational response options are inaccessible in this case increasing the risk for human error and vulnerabilities.

Understanding how to leverage both your IQ and EQ through exercising different response options when mental stress is high will help increase mental focus and reduce the risk of human vulnerabilities.

Increase Stress Tolerance

Imagine you are being chased by a Tiger when your immune system is already weak. Your body is a natural energy regulator, so it will go into the full energy-saving mode to keep you safe and use everything else to run away from the Tiger. This is only sustainable for so long.

What if the Tiger represents fear?

In the digital era we live and work, our brain perceives almost everything as threats if we don’t tell it otherwise. This causes stress to transform into chronic stress and deplete our energy levels. Energy levels are necessary to keep our brain and body functioning optimally.

Everyone has different levels of ability to shoulder stress. Managing our perceptions and the way we think during stressful situations is essential.

Build Resilience

Investing in technical resilience alone while recovering or mitigating a cyber breach omits the human factor. The psychological impact of falling for phishing attacks, being robbed of your personal and financial data, the fear that is felt when presented with a ransomware attack, or the shame and guilt of falling prey into the hands of cybercriminals requires a human approach.

Even the IT and Cyber Security teams behind the screens for days and weeks mitigating and recovering the damage will reach a breaking-point in an already scarcity cyber security professionals market.

Helping people bend but not break and bounce back through their character strengths not only builds resilience; it is at the foundation of their emotional firewalls. The science of character strengths has proven to help people navigate adversity, feel more fulfilled, and be engaged with their work.

People who are involved are focused. And when focus prevails, the surface attack for human vulnerability decreases.

Collaborate with EQ

In the digitized working world, building trusted and managing a diverse network of stakeholders while driving your IT transformation strategy has become increasingly challenging.

A breeding ground for miscommunication, lack of transparency, and conflicting communication are some of the consequences.

Collaboration with all of your stakeholders it is crucial to sustain trust and confidence in your organizational ability to recover business operations and deliver on your services.

Internal stakeholder engagement is equally important to ensure that all layers across your workforce are aligned with your cyber readiness strategy while speaking and acting with one voice.

Communicate with EQ

The biggest mistake with communication is to assume that once we have uttered the words, the others have received the message in the way we intended them to. Especially when we are facing high pressure and stress with competing demands from different directions, effective communication with empathy can feel challenging.

When we communicate with emotional intelligence, we move from misunderstandings and judgment to inspiring and leading people towards common ground. A common ground where different maps of the worlds are explored, and emphasis is given to what unites instead of what divides people.

Especially when it comes to communication during disruptions and crises. Failure to communicate effectively during a cyber attack can lead to long-term reputational damage and erosion of trust from stakeholders. The lack of transparent communication creates gaps in people’s minds, which forces people to make up stories that become their truth of any situation.

Aligning and tailoring your organizational messages and engaging different stakeholders is critical in managing reputational damage, building institutional confidence, and leading people through disruptions while clearly articulating the vision in people’s map of the world.

Functional Trust

One of the core values that make military teams successful in achieving their mission is the unfettered functional trust between units in the field. When facing the line of fire, trust in each other is what saves lives. There is no space for second-guessing, blame, or arguments as the stakes are high.

Building and sustaining trust in the digitized working world is a significant challenge across the global workforce.

During a cyber crisis, efficient and effective collaboration depends on trusting your peers, leadership, and teams.

Any time lost in conflict, miscommunication, and procrastination is translated into rising recovery and mitigation costs, reputational damage, increased risk for human error, and deteriorating consequences of the cyber attack.

Our Training Environment

Our Consultancy Services

We help you leverage the EQ-i 2.0 model as a bridge to implement your behavioral change and stakeholder engagement strategies in driving your cybersecurity transformation across your organization.

We work with you to establish a baseline of all your stakeholder engagement requirements and develop a roadmap so you can use the EQ-i 2.0 model as a framework to drive stakeholder engagement strategies towards achieving your security objectives while meeting the organizational business demands based on building confidence and trust with your stakeholders.

We also offer EQ-i 2.0 survey assessment to help you apply emotional intelligence in driving your IT transformation strategy towards a renewed cybersecurity culture within your organization.

For more information, schedule your video call with Nadja below.

Our Awareness Talks

Until two years ago, cybersecurity was primarily used as a sexy buzzword, a trending phenomena reserved and understood by few. Today, cyber breaches worldwide are the root cause of digital pain for many societies, sectors and organisations around the world. 

The cyber threat landscape is evolving at an alarming pace because of the pandemic. Cybercriminals have an in-depth understanding of how to prey on the human vulnerability of a remote or hybrid workforce. 

No matter how much an organization invests in technical firewalls that are state of the art; emotional firewalls cannot be managed or upgraded like technology. 

The pain of change in trying to change mindsets and behaviors so cyber hygiene is at the foundation of the new digital ways of working can take its toll.

We offer awareness talks about how your employees can leverage the EQ-i 2.0 model as a framework in building emotional firewalls against emotional manipulation by cybercriminals. 

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Testimonials

If you understand the cyber threat landscape, you will understand why Nadja El Fertasi’s contribution is so important. Her expertise in strategic cyber security, emotional intelligence and human approach in explaining complex issues with so much passion and clarity is only one of her qualities. She is an awesome professional, outstanding in her field and a thoroughly decent person, because yes, being decent absolutely matters.

 

Rois Ni Thuama PhD
Head of Cyber Governance – Red Sift Limited – Global Cyber Alliance Ambassador

 

I’ve had the good fortune to meet some very exceptional people in my life – and Nadja is one of them. She has the robust professional focus, acumen and credibility that comes from building a highly successful career in a challenging military environment; and an unparalleled sensitivity to the inner workings of our individual human condition, which allows her to delve deep into otherwise untapped sources of performance and well-being. What makes Nadja special in her domain is her innate curiosity and commitment to continuously extending her own body of knowledge with scientific research to build methods and frameworks that are proven and repeatable. From individual visualizations that build emotional intelligence (EQ) to table-top exercises that develop organizational muscle-memory in dealing with cyber crisis situations, Nadja has a vast repertoire of developmental capabilities that will be hugely beneficial to leaders and organizations who believe people are the key to building better cyber defenses. Thanks to Thrive With EQ, achieving enhanced individual and collective cyber outcomes is no longer a matter of chance but a predictable result from the consistent application of Nadja’s unique approach of bringing ‘the right EQ tools to the job’

Anne Leslie
Senior Managing Consultant | IBM Security

World Savings Banking Institute (WSBI) and Global Cyber Alliance joined forces and organized a series of webinars on “Cyber Transformation: From Strategy to Operations”. Thrive with EQ led the regional training webinars for our members in Latin America, Africa, Asia and Central Europe. The CEO, Nadja El Fertasi, facilitated transformative, innovative and dynamic online training which focused on exercising collaboration during a simulated cyber crisis. Our members learned new ways of approaching stress management, problem-solving, decision making while navigating a disruptive cyber event. Nadja’s work ethic while looking for excellence, coupled with a good sense of humor, enabled us to approach our customer needs best, while working in flexible and convivial manner. I certainly recommend Thrive with EQ’s Table Top Exercises for any organization who is looking to exercise collaboration and be prepared against the inevitable cyber disruptions of the digital age.

Laurie Dufays
Head of Institutional Relations with Africa at WSBI-ESBG

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