Last updated: Saturday 18 June 2022

I had the great pleasure of being a guest on Dr. Dave Chatterjee’s podcast on cybersecurity readiness. Understanding the human factor in cyber is close to my heart as cybersecurity is now more about people than it is about technology. The greatest challenges many organizations grapple with around the globe is ensuring their employees adopt safe and secure ways of working.

This requires building new habits and changing behaviours for cybersecurity to be a sustainable program of work at every layer in your business.

But what does this mean in practice?

Where do CEOs even start?

This and more were all part of a passionate, thought provoking and insightful conversation I had with Dave on his podcast.

Tune in below and let us know what you think!

Nadia El Fertasi, Human Readiness and Resilience Expert and former NATO senior executive, highlights the importance of leveraging emotional intelligence to create and sustain a healthy information security culture. During a very thought-provoking discussion, Nadja made some poignant statements and recommendations such as a) build a culture of empowerment and not fear, b) use empathy to counter social engineering attacks, c) make cyber hygiene practices non-technical and reduce human firewalls, and d) practice reason over fear.

Time Stamps

00:49 — I’d like to begin by asking you to reflect on your experience at NATO.

09:25 — How do you get organizational members at all levels, more committed to achieving a high level of cybersecurity performance?

19:38 — There is growing recognition that security is an important organizational capability, a very important organizational competency? How do you get that realization shaping the organization’s culture?

41:01 — During our podcast planning discussion, you shared some very powerful quotes, such as a) practice reason over fear, and b) use empathy to counter social engineering attacks. Can you speak to them?

49:59 — This discussion we’ve had speaks to human-related controls. The ability to effectively implement such controls requires a very different skill set. Can you speak to that, as we wrap up this conversation?

Memorable Nadja El Fertasi Quotes

“If you want to change mindsets and implement cyber hygiene, language is important.”

Build a culture of empowerment, not fear.”

“So how can you speak in a way that security is seen as an enabler and not as a barrier.”

“Practice reason over fear.”

“Use empathy to counter social engineering attacks.”

Listen to Episode

– Originally published by Dr. Dave Chatterjee on The Cybersecurity Readiness Podcast.

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