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THRIVE WITH EQ'S PRIVACY POLICY 

 

1. Introduction

At Thrive with EQ (hereinafter “Thrive with EQ,” “we,” “us,” or “our”), we take your privacy seriously. We will only use your personal data with due care, in accordance with applicable laws and regulations, including:

  • Regulation (EU) 2016/679 (“GDPR”), as updated or amended;
  • The Belgian Private Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, including subsequent amendments;
  • The anticipated EU ePrivacy Regulation (“ePR”), expected to fully come into force in or around 2025;
  • Updated guidance and decisions from the European Data Protection Board (“EDPB”), Belgian Data Protection Authority, and other competent authorities.

This Privacy Policy applies to:

  1. Our website https://thrivewitheq.com/ (hereinafter “Website”);
  2. All (commercial) relationships between Thrive with EQ and its customers, prospects, and business partners.

By visiting our Website, subscribing to our newsletter, attending our online events, or otherwise engaging with Thrive with EQ’s services, you acknowledge that you have reviewed this Privacy Policy and agree to the collection, use, and processing of your personal data as described herein.

If you have any questions or concerns after reading this Privacy Policy, please contact us using the details provided at the end of this document.

2. Categories of Personal Data

Thrive with EQ may collect, use, and process the following categories of personal data, where relevant and permitted by law:

  • First Name
  • Last Name
  • Company Name
  • Employer
  • Position in the company or organization
  • Home address
  • Company Address
  • E-mail address
  • Telephone number (landline / mobile)
  • Bank account details
  • VAT number
  • Username
  • Password
  • Skype/Zoom ID
  • Picture
  • LinkedIn profiles and background information
  • Information regarding your use of the Website (e.g., IP address, browser type, referring webpage)
  • Login details of your mobile device, as well as geographical location details (if applicable)
  • Communication preferences
  • Correspondence with and from Thrive with EQ

Where possible, we collect and store personal data in a way that either does not identify you or that only identifies you for the minimum amount of time necessary. We may also collect anonymous data about your use of our Website to help us compile usage statistics and personalize our communications.

3. How We Collect Personal Data

We may collect personal data when you:

  • Visit the Website
  • Subscribe to our newsletter (whether or not via the Website)
  • Create an account
  • Collaborate with Thrive with EQ
  • Attend events hosted by or in partnership with Thrive with EQ
  • Use our services (including via mobile devices)
  • Verify your identity, if applicable
  • Correspond with Thrive with EQ (email, phone, chat, or other channels)
  • Provide feedback or ideas regarding our services or Website
  • Request a quote
  • Exchange business cards or otherwise provide contact details offline

In all cases, we endeavor to collect and process personal data in compliance with the GDPR, the updated ePrivacy Regulation (once in effect), and any other applicable legislation.

4. Use of Personal Data

Thrive with EQ may use your personal data for the following purposes:

  • Account Creation & Confirmation: To create and confirm your account credentials.
  • Contractual Execution: To fulfill our contractual obligations in providing services you have requested.
  • Service Provision: To deliver services via our Website or digital platforms.
  • Customer Support: To respond to inquiries, troubleshoot issues, and improve user experience.
  • Billing & Payments: To send invoices, collect payments, and manage financial transactions.
  • Website Optimization: To improve the quality, management, and content of our Website.
  • Statistical Analysis: To compile usage statistics and better understand how visitors engage with our Website and services.
  • Quotations & Proposals: To prepare quotes for prospective services.
  • Customer Satisfaction Surveys: To gather feedback for service improvement.

We process personal data based on:

  • Your explicit, informed consent (where required);
  • The necessity to perform a contract or to take steps at your request prior to entering into a contract;
  • Legal obligations to which we may be subject;
  • Legitimate interests pursued by Thrive with EQ, balanced against your rights and freedoms.

5. Disclosure of Personal Data to Third Parties

Thrive with EQ acts as a data controller for all personal data collected under this Policy. We do not sell or rent your personal data to third parties. We may share your personal data with third parties only under the following conditions:

  • Service Providers/Subprocessors: To facilitate services on our behalf (e.g., payment processing, email marketing) and only if these providers agree to process your data in accordance with this Privacy Policy and applicable laws.
  • Legal Requirements: Where disclosure is required by law or a valid legal process, or when necessary to protect our rights.
  • Business Transactions: In the event of a merger, acquisition, or other corporate transaction, personal data may be transferred to the acquiring entity under strict confidentiality and data protection obligations.

 

 

List of Key Third-Party Services

In all such cases, Thrive with EQ ensures that adequate contractual and technical measures are in place to protect your personal data, including by using the European Commission’s Standard Contractual Clauses or other approved transfer mechanisms for cross-border data transfers outside the EEA (see Section 9).

6. Data Retention

We store your personal data for no longer than is necessary to fulfill the purposes for which it was collected or as required by law. The specific retention period may vary depending on:

  • Legal or regulatory requirements;
  • Contractual obligations;
  • The nature of your relationship with Thrive with EQ (e.g., active vs. inactive customers).

When personal data is no longer needed, we will securely delete or anonymize it in compliance with applicable regulations and relevant guidelines.

7. Security of Personal Data

Thrive with EQ is committed to maintaining the security of your personal data and has implemented appropriate technical and organizational measures to safeguard it against:

  • Unauthorized Access: Only authorized employees or contractors may access personal data, under strict confidentiality agreements.
  • Accidental Loss or Destruction: We use up-to-date security protocols, encryption, and secure storage solutions.
  • Misuse or Unlawful Disclosure: We regularly review and update our internal policies and procedures in alignment with best practices and legal requirements.

However, please be aware that data transmission over the internet (e.g., via email) is not entirely secure. We cannot guarantee absolute protection against unauthorized access during transmission.

8. Your Rights

Under the GDPR, ePrivacy Regulation, and other applicable data protection laws, you have the following rights concerning your personal data:

  1. Right of Access: Obtain confirmation as to whether or not your personal data is being processed, and request a copy of that data.
  2. Right to Rectification: Request that we correct any inaccuracies or omissions in your personal data.
  3. Right to Erasure (“Right to be Forgotten”): Ask us to delete your personal data, subject to legal or contractual limitations.
  4. Right to Object or Restrict Processing: Object to or request the restriction of the processing of your personal data under certain circumstances.
  5. Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and/or request that it be transferred to another data controller.
  6. Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 13. We will respond to your request as soon as practicable and always within statutory deadlines.

Additionally, if you wish to update your personal data or modify your preferences at any time, you may:

  • Click the “update your profile” link at the bottom of our emails;
  • Click the “unsubscribe” link to stop receiving newsletters or other promotional materials.

9. Cross-Border Data Transfers

Where personal data is transferred outside the European Economic Area (EEA) to a country that has not been granted an adequacy decision by the European Commission, we use one of the following safeguards:

  • Standard Contractual Clauses (“SCCs”) adopted or approved by the European Commission (most recently updated in 2021 and subject to further review or amendments through 2025);
  • Binding Corporate Rules (if applicable);
  • Any other valid transfer mechanism recognized by the GDPR, the Belgian Data Protection Authority, and relevant authorities.

We conduct periodic Transfer Impact Assessments (TIAs) to ensure your data is protected to a standard essentially equivalent to that within the EEA.

10. Updates to This Privacy Policy

Thrive with EQ may update this Privacy Policy at any time to reflect changes in legislation, technology, or our operations. The latest version will always be posted on our Website with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically to remain informed of how we protect your personal data.

11. Links to Third-Party Websites

Our Website may contain hyperlinks to third-party websites. This Privacy Policy does not apply to those websites. We recommend reviewing the privacy policies and terms of each third-party site you visit, as Thrive with EQ is not responsible for the content or privacy practices of such external websites.

12. Complaints

If you have any complaints regarding how we collect, use, or process your personal data, we invite you to contact us directly. We will do our utmost to address and resolve your concerns promptly and amicably.

If you are unsatisfied with our handling of your complaint or if we cannot reach a satisfactory resolution, you may file a complaint with your local data protection authority. If you are in Belgium, you can contact the Belgian Data Protection Authority:

Belgian Data Protection Authority

Rue de la Presse 35, 1000 Brussels

https://www.dataprotectionauthority.be/

13. Contact Thrive with EQ

For any questions, concerns, or to exercise your rights regarding this Privacy Policy or our processing of your personal data, please contact:

Name: Nadja El Fertasi

Email: [email protected]

Last updated: 20 February 2025