Crisis Simulation Modules

Emotional Intelligence

EQ Foundation

A rising trend in cybercrime is emotional manipulation through social engineering attacks. In the new reality where remote working is the new norm, for now, people’s emotions influence their judgment and decision making levels as uncertainty prevails. Leveraging and maximizing your emotional intelligence will help you reduce the risk of human error and mitigate cybercrime attacks. Emotional Intelligence (EI) is a set of emotional and social skills that influence how we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.

Stress Management

Stress Management

Chronic stress levels increase the risk of successful cyber breaches as they play into the hand of cybercriminals. Social engineering attacks prey on your employee’s vulnerabilities and infiltrate your network with malicious intent. We help you exercise practical and realistic scenarios with simulated stress and emotional manipulation through role play. The result you get is a new blueprint for your team to navigate stressful situations and reduce cybercrime attacks.

 

 

Resilience Building

Resilience Building

The global pandemic has changed traditional methods of navigating change at a large scale. People are experiencing disruptive change at a worldwide level while navigating the challenges of the new digital space. Resilience building is about bouncing back from cyber breaches wiser and with more experience to mitigate the risk of future cyber attacks. We help you exercise what is within your locus of control and will reduce mental clutter and increase your judgment and decision-making levels during times of heightened conflict and pressure.

 

Communication Skills

Stakeholder Engagement

During a cyber crisis, your organizational reputation is at stake. Trust is eroding within your organization and with your shareholders and customers, managing the relations with your stakeholder is fundamental. Building and sustaining trust in partnerships is an art and requires continuous exercising so you can reduce organizational blindness, resolve friction between your different departments, and break down internal silos. We help you exercise stakeholder engagement during a cyber crisis during the entire life cycle through role play and simulation scenarios. 

 

Disruptive Change

Mitigating cybercrime attacks in the new digital space requires a balanced approach between the use of disruptive technology and human potential. Using artificial intelligence and big data alone to detect and prevent attacks takes away your employees’ incentive and accountability to play a part in the fight against cybercrime. We use an intergenerational approach to help people navigate sudden changes and give them the tools and techniques they need to increase their agility and remain agile.

 

Crisis Communications

Often people overlook the importance of managing perceptions and emotions during and after a cyber attack. Having a crisis communication strategy alone is not sufficient as people understand and communicate differently and with different agendas. Failure to communicate effectively during a cyber crisis can lead to long-term reputational damage and erosion of trust. We help you exercise crisis communication during cyber simulations and role-play so you can develop your customized framework for managing perceptions with all of your stakeholders.

Negotiation Skills

Negotiation Skills

During any crisis, emotions and tension run high. People react based on impulse and emotions, which can prove to counter-productive and worsen the situation. Internal organizational silos can prevent the effectiveness of cross-functional team collaboration. Patching the glitches in team collaboration is as essential as repairing your technical networks’ cracks to avoid attacks of cybercrime. We help you exercise negotiation skills based on empathy, emotional awareness and expression, interpersonal relations, and reality testing. These are the fundamental building blocks in successful negotiations.

Core Values

Thriving Team Cultures

In an era where over 88% of cyber breaches are due to human error and vulnerabilities, people-centric solutions are a must. When teams work together and feel empowered to help against the rising cyberattacks, mindsets will shift, and cyber preparedness will become a responsibility of all, not only your IT department. We help your team exercise and develop a blueprint of core values and desired behaviors that are at the core of a cyber preparedness strategy.

Simulation Format

Simulation Formats

 

  • Fixed, Flexible or Customized formats.
  • 8hrs in-person facilitation and/or 4hrs on-line training per day.
  • An interactive briefing that combines the theory, science and the practitioner ’s view.
  • Multiple crisis simulation scenarios for groups larger than 10 people.
  • Multiple intergenerational personality type designs. EQ (Emotional Intelligence) and Character Strength Signature based exercises to exercise professional and personal well-being on an individual and team level.
  • A PDF workbook to implement the learnings beyond the workshops and to continue personal development exercises.
  • Preparation & Follow Up Sessions.

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