The area of cyber crisis management training/exercise is vast and different across industries. What we include in addition is the layer of emotional intelligence. Information is processed first through the limbic part of the brain where all the emotions are processed, before it goes to the rational part of the brain.
Often in times of crisis, people revert back to decision-making, problem solving and leadership skills from their limbic part if they have a lower level of self awareness and social intelligence. It is because the amygdala part of the brain is activated when we experience high levels of stress.
The pandemic has taken uncertainty, anxiety and unknown to another level as no one really knows what the NEXT looks like.
So exercising this in safe spaces to include human behavioural science and emotional intelligence will tap into the full human potential in navigating the new digital space. In the end, behind every system, institutions and departments there are people who influence the course of actions.
As Theodore Roosevelt said: No one cares how much you know until they know how much you care.
If we want to build trust again, then we we need a renewed leadership approach that is people centric.