Imagine you wake up one morning and prepare to go to work, whether behind your virtual screens or in the office.




Networks down.

No access to critical files and business services. 

What’s first thing that comes to mind? 

How would you communicate, collaborate and coordinate with other team members, colleagues, customers and stakeholders? 

Do you know what to do, when to do it and how to do it in case of a major incident, crisis or disruption?

Psychologists define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress—such as family and relationship problems, serious health problems, or workplace and financial stressors. As much as resilience involves “bouncing back” from these difficult experiences, it can also involve profound personal & professional growth.

It is not the strongest of the species that survives, nor the most intelligent. It is the one most adaptable to change” – Darwin

We live in a world that is marked with Volatility, Uncertainty, Complexity and Ambiguity also known as the VUCA world. Unlike processes and technology, people cannot be managed through disruption and uncertainty. They have to be guided, they have to be led and they have to be inspired. The foundation of resilient organisations is when people learn how to bend and adapt with the changes without breaking.

How can you help your team build resilience and readiness strategies with which they may bend, but they will never break?

How can you equip your teams with the right coping tools to thrive instead of survive in the current hybrid working environment ?

What is a headline in the news for many was a daily reality for me. I worked for nearly two decades in the world’s largest security organization, NATO, dealing with digital transformation and cyber security. 

Protecting and securing NATO’s networks in the age of digital disruption 24/7 was the bread and butter of our Agency. We also understood that cybersecurity transcends far beyond technical security or firewalls. At the heart of a holistic approach lies a seamless fusion of People, Processes, and Technology.

My name is Nadja El Fertasi, and I founded Thrive with EQ (Emotional Intelligence) to tackle the root cause of human vulnerability in the digital age through building emotional firewalls.

Emotional intelligence is concerned with understanding oneself and others, relating to people, and adapting to and coping with the immediate surroundings to be more successful in dealing with environmental demands. Emotional intelligence is tactical (immediate functioning), while cognitive intelligence is strategic (long-term capacity).

That’s why at Thrive with EQ, one of my key focus areas is helping organizations minimize the pain of cyber crime on their human capital through practical resilience and readiness strategies. The invisible cost of business disruption, employee productivity,  and recovery to normal weighs heavier than ever before at a time where cybercrime has soared over 600% since COVID made its way into the world.

I hope that when reading through this Human Factor EQ, guide you will gain new perspectives on how to harness the power of emotional intelligence in minimizing the pain of cybercrime and move from recovery to readiness by building resilience based on emotional firewalls.


EQ Guide 3D



If you want to learn more about how to build cyber resilience for your people pillar, make sure to subscribe and tune in to our Cyber Eagles Podcast, the only place where you will hear a people-centric narrative about building safer cyber security cultures. Tune in on Spotify or Apple Podcast or check out our website with all episodes and blogs available to help you build resilience and readiness strategies fit for the digital decade!


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