How do we build Resilience and Readiness?

“It is not the strongest of the species that survives, nor the most intelligent. It is the one most adaptable to change” – Darwin

We live in a world that is marked with Volatility, Uncertainty, Complexity and Ambiguity also known as the VUCA world. Unlike processes and technology, people cannot be managed through disruption and uncertainty. They have to be guided, they have to be led and they have to be inspired. The foundation of resilient organisations is when people learn how to bend and adapt with the changes without breaking.

How can you help your team build resilience and readiness strategies with which they may bend, but they will never break?

How can you equip your teams with the right coping tools to thrive instead of survive in the current hybrid working environment ?


The Emotional Intelligence Model

The most functional description of emotional intelligence comes from the EQ-i 2.0 assessment tool, which was developed by Multi-Health Systems, Inc. Its understanding of EQ is best demonstrated by the following graphic:


Emotional Intelligence (EI) is a set of emotional and social skills that influence how we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information effectively and in a meaningful way. Emotional Intelligence is proven to be a key indicator of human performance and development. People higher in EI communicate effectively, form strong relationships, and create powerful coping strategies.

At Thrive with EQ, Nadja leverages the emotional intelligence *(EQ-i 2.0) model to maximize emotional intelligent leadership potential in each of the areas of Self Perception, Self Expression, Interpersonal, Decision-Making and Stress Management. 



Self-Regard is the ability and the tendency for you – in full light of both your positive and negative qualities – to both like and have confidence in yourself.


Self-actualization refers to your ability and tendency to grow and strive – to see your potential, set meaningful goals and work toward your betterment and fulfillment.


Emotional self-awareness relates to your ability and tendency to know what you are feeling and why. Emotional self-awareness enables you to tell one emotion from another and to see the logical cause of each.



Emotional expression relates to your willingness and tendency to share, to communicate and to be reasonable transparent with your feelings.


Assertiveness relates to your ability to put your needs, thoughts and opinions out into the world – even when doing so invites opposition or conflict or causes you to take a stand.


Independence refers to your ability and tendency to be self-directed in your thinking, feeling and actions – to go it alone when needed.



Interpersonal Relationships relates to your ability and tendency to give and receive trust and compassion and to establish and maintain mutually satisfying personal relationships.


Empathy is your ability and willingness to take notice of and be sensitive to other people’s needs and feelings.


Social responsibility is your ability and tendency to cooperate and contribute to the welfare of a larger social system, to have and act in accordance with a social consciousness and to show concern for the greater community.



Problem solving relates to your ability and tendency both to solve problems that involve emotions and to use emotions as an effective problem solving tool.


Reality testing is the ability and tendency for you to assess the here-and-now reality of any given moment or situation – what is actually going on – and compare that objectively to your fantasy of what is going on.


Impulse control relates to your ability or willingness to delay an initial temptation to do or say something – to filter action or expression as appropriate.



Flexibility is your ability and tendency to adjust your emotions, thoughts, and behavior to changing situations and conditions, to adapt – to take in new data and change your mind or approach.


Stress tolerance relates to your ability and tendency to live your life effectively in the face of stress.


Optimism refers to your ability and tendency to look at the brighter side of life and to maintain a positive attitude even in the face of adversity. Optimism gives you hope and enables you to see the future as a positive, inviting place.

Soft Skills EQ

Why Character Strengths?

The Values In Action Character’s Institute Classification describes 24 character strengths that are thought to be the fundamental building blocks of character. These building blocks are universally considered to be qualities that define and lead people to being their best. Character strengths are defined as capacities 

for thinking, feeling, and behaving. Every person possesses each of these 24 character strengths in different degrees, resulting in unique profiles that constitute the rich array of human personalities we observe. 

The VIA Inventory allows for people to articulate their strengths of character and to draw a distinction between who they are (character strengths), what they can do (their talents), what they like (their interests), and their external supports (their resources). For example, while we may have talents to succeed at being an attorney (e.g., analytic and verbal skills), an interest in law, and resources of a supportive spouse and good work community/colleagues, if we are not deploying those talents, interests, and resources in ways that connect with who we are (our core character strengths), we may succeed without satisfaction. 

However, if we find an expression of those talents in an arena that aligns with who we are—for example, a person with signature character strengths of kindness and fairness working as a civil rights attorney—our work will be inspired and inspiring, yielding high levels of engagement, satisfaction, and meaning. When we are able to align our character strengths with our other strengths (talents, interests, and resources), we are in the “power zone”. 


Understanding and applying character strengths can help people:


  • Boost Confidence
  • Increase Happiness
  • Strengthen Relationships
  • Manage Problems
  • Reduce Stress
  • Accomplish Goals
  • Build Meaning and Purpose
  • Improve Work Performance

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