What’s the correlation between protecting your cyber preparedness and readiness strategy and emotional intelligence ?
Approximately 90% of cyber breaches is due to human error. When you deal with the human factor in cyber, awareness campaigns alone are not sufficient. Behavioural change and shifting mindsets across your ecosystem of stakeholders, customers, and employees through interactive simulations helps bring about this cultural change. Repetition of new habits that increase cyber hygiene in the current hybrid working environment is no longer an option, but a necessity.
During the month of November 2020, Thrive with EQ was part of a global effort in demonstrating the value in adopting a new leadership approach through the lens of EQ (Emotional Intelligence).
The three regional online simulation exercises focused on leadership through real-life inspired simulations of different crisis scenarios. Practical cybercrime cases were identified to exercise the leadership and collaborative approach in dealing with challenges by maximizing the participants’ stress resilience and reducing human error risk.
Through these collaborative leadership simulations, we demonstrated new insights on building and sustaining your organizational resilience through a holistic approach to cyber preparedness in the digital age.
These three sessions were conducted by Nadja El Fertasi (Founder & CEO, Thrive with EQ), with the assistance of Alejandro Fernández-Cernuda (Director of Communications and Marketing, Global Cyber Alliance).
A new leadership through Emotional Intelligence
Social engineering, the most prevalent form of a cyber attack, relies on emotional manipulation of people’s behaviors to steal your data, scam your employees and stakeholders, and infiltrate your networks.
These attacks have seen a sharp rise with over 400% in 2020 alone, putting organizations at high risk for financial loss, data espionage, reputational damage, and regulatory sanctions.
If people are an organization’s weakest link, they can also be empowered to become the organization’s strongest shield against cyber attacks.
Repetition of new habits that increase cyber hygiene in the current hybrid working environment is no longer an option but a necessity. The human factor in cybersecurity is at the heart of building capacity in today’s remote workforce for reducing human vulnerabilities. It transcends processes, technology, and systems alone as cyber is everyone’s responsibility in the current online and remote environment.
Emotional Intelligence is a set of emotional and social skills that influence how we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use dynamic information in an effective and meaningful way.
We work with the EQ-i 2.0 Model, which provides a picture of the individual’s EQ Toolbox, e.g., their strengths and potential areas for development grouped into five composite areas: Self-Perception, Self-Expression, Interpersonal, Decision Making, and Stress Management.
EQ assessments help identify individuals’ emotional intelligence blindspots that increase the risk of falling prey to cyber hackers’ social engineering techniques.
Emotional Intelligence will help you understand how hackers use social engineering techniques to manipulate your employees and customers so that you can flip this around and build a mentally alert and emotionally resilient ecosystem of stakeholders.
These training seminars illustrated the value of a new leadership approach in navigating human vulnerabilities during cyber crisis scenarios. We leveraged the science of emotional Intelligence (EQ) through “learning by doing methods” in all of our training to shift perceptions about cyber security and help it stick in people’s minds.