Training Modules

Maximize Brain Potential

When people feel stressed, fear, or cornered – the automated response option is the famous “fight, flight or hide ” mode. The brain gets hijacked by the amygdala, which is a small almond-shaped region in the brain responsible for fear, aggression, control, threat, and anxiety.

Imagine your brain turning into the size of a peanut. Whether it is your brain or someone else’s, rational response options are inaccessible in this case increasing the risk for human error and vulnerabilities.

Understanding how to leverage both your IQ and EQ through exercising different response options when mental stress is high will help increase mental focus and reduce the risk of human error.

Increase Stress Tolerance

Imagine you are being chased by a Tiger when your immune system is already weak. Your body is a natural energy regulator, so it will go into the full energy-saving mode to keep you safe and use everything else to run away from the Tiger. This is only sustainable for so long.

What if the Tiger represents fear?

In the digital era we live and work, our brain perceives almost everything as threats if we don’t tell it otherwise. This causes stress to transform into chronic stress and deplete our energy levels. Energy levels are necessary to keep our brain and body functioning optimally.

Everyone has different levels of ability to shoulder stress. Managing our perceptions and the way we think during stressful situations is essential.

Build Resilience

Investing in technical resilience alone while recovering or mitigating a cyber breach omits the human factor. The psychological impact of falling for phishing attacks, being robbed of your personal and financial data, the fear that is felt when presented with a ransomware attack, or the shame and guilt of falling prey into the hands of cybercriminals requires a human approach.

Even the IT and Cyber Security teams behind the screens for days and weeks mitigating and recovering the damage will reach a breaking-point in an already scarcity cyber security professionals market.

Helping people bend but not break and bounce back through their character strengths not only builds resilience; it is at the foundation of their emotional firewalls. The science of character strengths has proven to help people navigate adversity, feel more fulfilled, and be engaged with their work.

People who are involved are focused. And when focus prevails, the surface attack for human vulnerability decreases.

Engage your Stakeholders

Stakeholder engagement refers to the systematic identification, analysis, planning, and implementation of actions designed to influence stakeholders, groups of people impacted by your activities, and those who can influence your outcomes. In the digitized working world, building trusted and loyal relationships has become increasingly challenging.

A breeding ground for miscommunication, lack of transparency, and conflicting communication are some of the consequences.

During a cyber crisis, collaboration with all of your stakeholders it is crucial to sustain trust and confidence in your organizational ability to recover business operations and deliver on your services.

Internal stakeholder engagement is equally important to ensure that all layers across your workforce are aligned with your cyber readiness strategy while speaking and acting with one voice.

Crisis Communications

Crisis communication can be defined broadly as the collection, processing, and dissemination of information required to address a crisis. It is the ongoing dialogue between an organization and it’s stakeholders.

Crisis communication is about managing people’s perception of the negative occurrence, often overlooked during a crisis. Failure to communicate effectively during a cyber attack can lead to long-term reputational damage and erosion of trust. Because the lack of transparent communication creates gaps in people’s minds, which forces people to make up stories that become their truth of any situation.

Aligning and tailoring your organisational messages and ensuring the right communicators are engaging different stakeholders is critical in managing reputational damage and building institutional confidence.

Functional Trust

One of the core values that make military teams successful in achieving their mission is the unfettered functional trust between units in the field. When facing the line of fire, trust in each other is what saves lives. There is no space for second-guessing, blame, or arguments as the stakes are high.

Building and sustaining trust in the digitized working world is a significant challenge across the global workforce.

During a cyber crisis, efficient and effective collaboration depends on trusting your peers, leadership, and teams.

Any time lost in conflict, miscommunication, and procrastination is translated into rising recovery and mitigation costs, reputational damage, increased risk for human error, and deteriorating consequences of the cyber attack.

Nadja impeccably designed and facilitated a two-part online EQ training for a dozen emerging leaders from the Eastern Partnership countries. She was a real pleasure to work with and I greatly appreciated her creativity, good sense of humor, openness to dialogue and flexibility to build a training program for a diverse group of individuals. Through a mix of crisis simulations, role play, presentations on how emotions impact the ability to make decisions and one-on-one coaching, Nadja helped each of the members of the group become better decision-makers and increase their impact in their communities.
Nadja is a passionate coach and leader, and an inspiration to all those she helps grow. I strongly recommend her to any organization that works on leadership development.

Ana Aelenei

Head of Leadership and Democracy Initiatives at German Marshall Fund of the United States

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