Collaborative Engagement

Woman Behind the Computer

Fuel your IQ & EQ

Imagine that your IQ (cognitive ability) is your elevator in life, but your EQ (emotional intelligence) is your trajectory upwards. Cognitive ability is your thinking part of the brain, also referred to as the “rational” or “analytical” part. Our IQ helps us make reasonable, logical, and analytical decisions. Our EQ is how we perceive, process, and translate the impact of our emotions within ourselves and within our relationships. 

Balanced and optimal use of both functions is critical in navigating  cyber threats of today’s the digitized working world. Cybercriminals who use social engineering attacks have one end goal in mind: to de-activate people’s IQ and leverage their EQ so that they can successfully execute their scamming, phishing, and data theft strategies. 

Cybercriminals leverage their IQ & EQ from a place of empowerment so that they can prey on people who leverage their IQ & EQ from a place of anxiety, stress, and distraction. 

We help your teams exercise using both their IQ&EQ simultaneously during simulated cybercrime scenarios so that they can level up and beat cybercriminals at their own game. 

Increase Stress Tolerance

Managing stress in the workplace has been pre-occupying organizations for decades as disruption, transformation, and change continue to be part of everyday reality in the global workforce. Chronic stress levels have lead to an all-time high in occupational burnout, depression, and long-term absenteeism with soaring costs as a result. 

During a cyber attack, stress management is taken to another level as response options can have disastrous consequences. Emotions run high and send our body into a survival mode, thus accessing only our short-cut mental models (e.g., unconscious bias) and what feels familiar. Mitigating new and increasingly sophisticated cyberattacks with survival mode thinking will only exacerbate the crisis as critical functions such as problem-solving and decision making are undermined by the stress response.

We help your teams exercise new mental models while navigating uncomfortable emotions inherent with increased levels of stress. Participants leave with new tools & techniques that work in their map of the world so that they feel more empowered and calm during times of heightened stress.

Build Resilience

People’s capacity to recover quickly and effectively from the crisis is what building resilience is all about, and it also means different things to different people. The global pandemic has changed the way we work. Hybrid forms of virtual teams are expected to increase productivity and performance levels while navigating the rising cyber threats and human vulnerabilities in the digitized working world. The magnitude and complexity of change organizations are dealing with requires a people-centric approach to meet people where they are and in their map of the world. 

The alternative is short-lived change with decreasing engagement levels, increasing visible and hidden costs, and loss of value to your customers and stakeholders.

We help your teams exercise feeling comfortable with the uncomfortable and leverage their personal leadership skills to navigate change from within. We use the science of character strengths that focuses on leveraging what motivates people based on what is best in their personality. Increased well-being, higher levels of engagement, and a sense of purpose are a consequence of empowering your teams based on personal leadership.

Engage your Stakeholders

Stakeholder engagement refers to the systematic identification, analysis, planning, and implementation of actions designed to influence stakeholders, groups of people impacted by your activities, and/or those who can influence your outcomes. In the digitized working world, building trusted and loyal relationships has become increasingly challenging. 

A breeding ground for miscommunication, lack of transparency, and conflicting communication are some of the consequences. During a cyber crisis, collaboration with all of your stakeholders is crucial to sustaining trust and confidence in your organizational ability to recover business operations and deliver on your services. Internal stakeholder engagement is equally important to ensure that all layers of your workforce are aligned with your crisis management strategy while speaking and acting with one voice.

We help your teams exercise stakeholder engagement by using real-life inspired cyber simulations while testing your existing policies, processes, and strategies during times of disruption, crisis, and heightened stress. Participants learn to leverage stakeholder identification, mapping and analysis, communication, and trust-building exercises while knowing how to negotiate and influence desired outcomes.

Crisis Communications

Crisis communication can be defined broadly as the collection, processing, and dissemination of information required to address a crisis situation. It is the ongoing dialogue between an organization and its stakeholders. 

Crisis communication is about managing people’s perception of the negative occurrence, often overlooked during a crisis. Failure to communicate effectively during a cyber attack can lead to long-term reputational damage and erosion of trust. Especially when social media spreads fake news/disinformation and unverified information resources at the speed of light in the increasingly digitized world. Lack of transparent communication creates gaps in people’s mind, which forces people to make up stories which become their truth of any situation. Cyber criminals who leverage disinformation tactics ensure the stories are aligned with their desired outcome in any situation. 

We help your teams exercise crisis communications across a wide variety of stakeholders during a simulated cyber attack. Participants will learn how to reduce the information clutter, increase their mental focus, and communicate with empathy (e.g., seek to understand before being understood) to achieve desired outcomes.

Functional Trust

One of the core values that make military teams successful in achieving their mission is the unfettered functional trust between units in the field. When facing the line of fire, trust is what saves lives. There is no space for second-guessing, blame, or arguments as the stakes are high. Building and sustaining trust in the digitized working world is a significant challenge across the global workforce. 

During a cyber crisis, efficient and effective collaboration depends on trusting your peers, leadership, and teams. Any time lost in conflict, miscommunication, and procrastination is translated into rising recovery and mitigation costs, reputational damage, increased risk for human error, and deteriorating consequences of the cyber attack. 

We help your team exercise building and sustaining functional trust during times of heightened stress, disruption, and crisis. We focus on aligning organizational core values with the team and individual purpose. Crises are managed, but people are led, guided, and inspired. When there is trust, there is a swift behavioral change to achieve any desired outcomes.

Nadja impeccably designed and facilitated a two-part online EQ training for a dozen emerging leaders from the Eastern Partnership countries. She was a real pleasure to work with and I greatly appreciated her creativity, good sense of humor, openness to dialogue and flexibility to build a training program for a diverse group of individuals. Through a mix of crisis simulations, role play, presentations on how emotions impact the ability to make decisions and one-on-one coaching, Nadja helped each of the members of the group become better decision-makers and increase their impact in their communities.
Nadja is a passionate coach and leader, and an inspiration to all those she helps grow. I strongly recommend her to any organization that works on leadership development.

Ana Aelenei

Head of Leadership and Democracy Initiatives at German Marshall Fund of the United States

×

Welcome to our secret to successful workforce development. How can we help you?

× How can we help you?