I help C-suite business leaders solve employee performance problems

Build a resilient employee experience fit for the digital decade through emotional intelligence strategies.

What Executives Are Saying

“I have had the pleasure to work with Nadja on several HR related projects for McDonald’s Belgium. She is an intelligent, professional, experienced and humoristic lady. A good communicator. She successfully helped to introduce new IT based communication tools for the Belgian restaurant teams, while spreading positivism and optimism throughout the system. She chose her vision well, she really breathes EQ. For any challenge one might have in the fields of people and team management and /or training, I can highly recommend Nadja. She has that empathic skill to really see people for who they are and to motivate them to go for the best possible outcome.”

Mark de Herdt

President Executive Committee (EXECO), McDonald's Belgium

“Nadja has an outstanding ability to not only adapt to company cultures quickly but adding substantially value to an organization after a very short time. Her broad experience in combination with fast thinking and a high level of empathy are key drivers behind her success. I can only highly recommend Nadja as a professional Entrepreneur, but also an individual with a great character, who can make any team substantially stronger.”

Philipp Wachholz

Chief Marketing Officer, McDonald's Belgium

“Nadja’s grasp and explanation of EQ, along with explaining its application within the personal and work environments, is something I believe should be incorporated not only into every business but educational systems as well – the information received is that important. Being able to give a person a foundational understanding of where they fall in the range of 15 different areas – and how to balance over and under-compensating factors – truly is a gift of clarity. Nadja’s reporting also provides strategies for improving areas which is exciting as you have a starting point, an actionable game plan, and a truer knowledge of yourself. Speaking with Nadja was never a like a lecture that she needed to get through, it was always a meaningful conversation – she put me at ease, asked thought-provoking questions to get to the heart of a matter, and practiced active listening.”

Sue Lemm, PMP

Senior Consultant, Navy Federal Credit Union

About Me

Twenty years of working at the largest security and crisis management organization has taught me to bend but not break during a high pressure and stress environment. Sound-decision making, non-violent communication to achieve buy-in and strategic stakeholder engagement are my bread and butter. At NATO, we were either in conflict or prepared to be in conflict and dealt with cyber threats as lives depended on it.

About Me

Twenty years of working at the largest security and crisis management organization has taught me to bend but not break during a high pressure and stress environment. Sound-decision making, non-violent communication under pressure and in high-stress environments to achieve buy-in are my bread and butter.

At NATO, we were either in conflict or prepared to be in conflict and dealt with cyber threats as lives depended.

My Credentials

Building a Resilient Employee Experience

Challenges

High levels of stress

Chronic levels of stress are a daily reality of the employee experience in a Volatile, Uncertain, Complex and Ambiguous (VUCA) world.

Low levels of employee resilience

Learning how to bend and not break amidst the challenges of the VUCA world is what many organizations grapple with.

Lack of crisis management skills

External crises deeply affect people’s internal state of conflict as the resistance to change grows when they don’t have the right tools.

Consequences

Low levels of employee engagement

As a result, the ability to focus on delivering a WOW experience to your customers, is weakening at a rapid pace.

High levels of absenteeism

As a result, more and more employees call in sick or are joining the wave of the great resignation.

High levels of burnout

As a result, the continuous resistance people feel within depletes their energy levels and burnout is likely to follow as a consequence.

Digital Emotional Intelligence Strategies

What CAN you do to transform your business performance and build a resilient employee experience fit for the digital decade?

We now live in a VUCA world, a world marked with Volatility, Complexity, Uncertainty and Ambiguity as business are grappling to stay afloat amidst the digital disruptions. As an Executive leader within your organization, the pressure and stress is always on. Leading your teams from chaos to clarity requires a disruptive approach that is people-centric so you and your teams may bend, but not break.

20 years of working at NATO have taught me to bend but not break during high pressure and stress environments. Sound-decision making, non-violent communication to achieve buy-in and strategic stakeholder engagement were my bread and butter. At NATO, we were either in conflict or prepared to be in conflict and dealt with cyber threats as lives depended.

That’s why I am on a mission to help YOU build a resilient employee experience through emotional intelligence strategies fit for the digital decade.

Clients and Partners I Have Worked With

3 Different Ways I Can Help You

Thrive with EQ is providing digital emotional intelligence strategies for your management teams in small and enterprise businesses.

Customized Education

Access both virtual and in-person practice activities focused on building a resilient employee experience fit for the digital decade. Custom scenarios and case studies specific to your industry and sector to help you solve employee performance problems.

Deep Dive Coaching

Need a little more help? My individual or group coaching plans can help you learn to lead your team through uncertain times and take them from chaos to clarity. I help you build personal resilience first before you build a resilient team.

Custom Consulting

Through strategic action mapping consultancy, I help you identify the root cause of your employee performance challenges and help you implement a resilient readiness state.

Build your Emotional Resilience Toolbox

Critical thinking
  • Structured problem solving
  • Logical reasoning
  • Understanding biases
  • Seeking relevant information
Planning and ways of working
  • Work-plan development
  • Time management and prioritization
  • Agile thinking
  • Managing your energy
Communication
  • Storytelling and public speaking
  • Asking the right questions
  • Synthesizing messages
  • Active listening
Mental flexibility
  • Creativity and imagination
  • Translating knowledge to different contexts
  • Adopting a different perspective
  • Adaptability
    Ability to learn
Mobilizing systems
  • Role modelling
  • Win-win negotiations
  • Creating an inspiring vision
  • Organizational awareness
Developing relationships
  • Empathy
  • Inspiring trust
  • Humility
  • Sociability
Effective teamwork
  • Fostering inclusiveness
  • Motivating different personalities
  • Resolving conflicts
Self-management
  • Emotional self-awareness
  • Self-regulation
  • Character strengths
  • Self-motivation
  • Self-confidence
  • Integrity
Innovation
  • Courage and risk-taking
  • Driving change and innovation
  • Energy, passion and optimism
  • Breaking orthodoxies
Goals achievement
  • Ownership and decisiveness
  • Achievement orientation
  • Grit and persistence
  • Coping with uncertainty
  • Self-development

Ready to Make a Change?

Book your Discovery Call and find out if Thrive with EQ is the right fit!

Frequently Asked Questions

Who are you?

My name is Nadja El Fertasi, a seasoned crisis management and human resilience expert. I worked for nearly two decades in the world’s largest crisis management and security organization in the world, NATO. I now help people-centric C-suite leaders achieve cybersecurity preparedness and build a resilient employee experience through digital emotional intelligence trainings.

What do you mean with people-centric C-suite leaders?

Cultural change can only be successful if the top leadership is committed to internal transformation. A transformation where employees are valued and recognized as the glue within the organization. 

What kind of C-suite leaders do you work with?

I help the CEO of the company build a resilient collaboration, communication and coordination foundation across their senior executive leadership team. 

How are you helping C-suite leaders specifically?

I am on a mission to help the C-Suite build a resilient employee experience fit for the digital decade through emotional intelligence strategies. 

Cybersecurity is a technical security problem, not a people one

More than 90% of cyberattacks begin with social engineering techniques, the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. Criminals and scammers use emotional manipulation techniques to get access into your digital footprint and hack your employees and your data.

I still don't understand the link with resilience

The absence of human resilience, people’s ability to bounce back from adversity and not break under pressure, increases the human surface attack. Criminals have higher success rates in scamming by preying on their negative emotions through increase in fear, stress and distractions. Or they build up their positive emotions, connect through rapport and gain their trust to execute their criminal activities.

What businesses do you work with?

I work with corporations, small and medium size businesses and start-ups in the tech and fintech industry where protecting shareholder and customer data is a top priority.

What does success look like if I work with you?

I help you solve your employee performance problems through emotional intelligence strategies specific to your industry and disciplines.

How can I trust you?

Building trust takes time and business chemistry. It is not up to me to convince you with my words, but to show you with my results. That’s why I offer a journey as a basis for our partnership. We start with trainings or online courses before moving on to coaching and consulting projects. Through my free employee resiliency course, you can get a taste of what it would feel like to work with me on building your resilient employee experience within your team and/or organization.

What are your rates?

My rates are available in my Thrive with EQ training offerings overview. Before starting to work with my clients, we agree on a fixed price through a value proposition with my terms and conditions.

Latest Articles and Resources to Help Your Become More Resilient

Lessons Learned: Building Healthy Security Cultures

Lessons Learned: Building Healthy Security Cultures

- Written by Ayelet HaShachar Penrod    - Originally published on Wizer on Thursday 16 June 2022 We’re hosting a new series highlighting members of our Security Awareness Manager community and their lessons learned while creating and running awareness programs that go...

Security Awareness Training Done Right

Security Awareness Training Done Right

Last Updated: June 12, 2022 Let's face it, security awareness training is often experienced as mandatory without excitement or joy. In addition, on top of your day-to-day work, the deadlines and stress, you don't necessarily have the time to watch security videos. The...

The invisible ransomware risk of quiet quitting

The invisible ransomware risk of quiet quitting

Last Updated: 6 Sept June 2022   What the C-suite needs to know to secure their digital footprint. Quiet quitting is making headlines on social media channel as the research and frustration are real. Your employees are either on the verge of burnout or not...

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