Building Emotional Firewalls through EQ
Cyber criminals manipulate people based on their emotions. We help you mitigate social engineering attacks through emotional intelligence.
An often-overlooked critical aspect of cybersecurity, resilience, and preparedness is the human factor. Many organizations invest in building technical firewalls with state-of-the-art technology in a world where over 96% of cybercrime is due to social engineering.
Cybercriminals leverage social engineering techniques to manipulate people based on their emotions of fatigue, distraction, isolation, and chronic stress while working remotely.
Cybercriminals are getting more sophisticated in leveraging phishing attacks as the first entry point to degrade organizational networks, steal data, replicate authentication details, and exert pressure through ransomware attacks.
Building emotional firewalls helps people exercise how to respond to their immediate surroundings and challenges with a rational response option instead of a flight or fly mode.
Emotional firewalls address the emotional, personal, social, and survival dimensions of intelligence, which are often more important for daily functioning than the more traditional cognitive aspects of intelligence.
Our Tabletop Exercises are innovative, dynamic, and people-centric training workshops to simulate, exercise and collaborate between multidisciplinary teams.
We leverage the science of emotional intelligence to help you build and exercise emotional firewalls and build cyber preparedness, resilience and hygiene across your workforce.
We help you identify and ask questions which address the human factor of cyber security:
- How do you communicate with your internal and external stakeholders to raise awareness and reduce cyber risk in their map of the world?
- How do you foster cyber hygiene behaviors across all workforce layers by changing mindsets instead of personalities?
- How do you reduce human error in a remote/hybrid force plagued by cyber breaches, budget cuts and lack of cyber hygiene fundamentals?
The answers may not be clear-cut, but simulating, exercising, and collaborating will help you work as one corporate team to beat cybercriminals at their own game.
“Beat cyber criminals at their own game. We help you build emotional firewalls against social engineering attacks.”
What We Offer
What does this look like?
We help Chief Information Security Officers (CISO) implement people-centric cybersecurity training to tackle the root cause of human vulnerability in the digital age.
Want to learn how?
Meet John! John has been a CISO of Company Y for three years now. Ever since COVID-2019 disrupted ways of working in his organization, he has had some sleepless nights. Cyber-attacks have seen a sharp rise of 600%, and over 75% are because of human error.
Despite all the cybersecurity awareness and training, human error continues to increase. The cybersecurity and IT teams are working around the clock to mitigate, recover and contain the aftermath of the cyber breaches. Getting the message of cyber risk across with your Board of Directors, Senior Leadership, Peers and Employees seems like a mission impossible as everyone sees perceives, and processes information in their map of the world.
We helped John turn this around. We worked with John and his peers to design and facilitate Tabletop Exercises where Stakeholders, Senior Leadership, Management Teams, and Staff build emotional firewalls and transform human weakness into human organisational shields.
Through Simulating, Exercising, and Collaborating, participants managed to:
- Increase their stress tolerance and focus on the immediate and priority action items to mitigate cyber risk;
- They build resilience against emotional manipulation techniques employed by cybercriminals;
- Clarified roles and responsibilities and exercised through role-play simulations what these would look like in the organizational -, team-, and individual maps of the world;
- They fostered functional trust between multi-disciplinary teams and build on the differences to find solutions that contribute to organizational preparedness, resilience, and success in the digitized century.
John’s peers loved this approach! They have been struggling in managing their team remotely and in a hybrid setting for months now. The stress and pressure of implementing cyber hygiene practices on top of their day-to-day workload seemed like an extra weight on their shoulder.
Now, not only have they learned how to foster cyber hygiene across their teams, build cyber preparedness and resilience; they have practical EQ tools and techniques to manage their energy, lead their teams through disruption, and include the fundamentals of cyber hygiene and human preparedness in their ways of working. It no longer feels like due diligence or an extra chore, but it is part of a new mindset.
A mindset which has been exercised in people’s map of the world, so they know and feel what it means for them.
Within six months, human error decreased from 75% to 55% as people learned strategies to respond instead of reacting when they receive suspicious emails, phone calls, or take part in online conversations. They are more aware of their social profiles on the internet and how cybercriminals leverage this information to build rapport and manipulate to get access into their networks.
Finally, they have more energy, higher levels of productivity, and are more resilient to navigate and adapt to the new ways of digital working.
Who do we serve
A Chief Information Security Officer (CISO) who understands that Cyber Security Awareness Training must be people-centric, and is no longer a technical expertise field. It requires a new way of thinking, behaving and responding to the rising cyber threats across all layers of the organizational workforce.
“We provide an innovative and creative way of team-building experience while learning how to build cyber hygiene as part of a new mindset”.
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