Building Digital Emotional Intelligence and Resilience for People-Centric C-Suite

I help you achieve cybersecurity preparedness and build a resilient employee experience through digital emotional intelligence trainings.

What Executives Are Saying

“Nadja’s global vision and leadership in driving change is an inspiration for all who work with her. Through her excellent verbal and written communication skills, she has an innate ability to present complex strategic issues in an effective and concise manner. I highly recommend Nadja to any organization struggling with the challenges of workforce development.”

Denis Mercier

Deputy General Manager FIVES Group, former Supreme Allied Commander for Transformation, NATO (2015 – 2018)

“Our members learned new ways of approaching stress management, problem-solving, and decision-making while navigating a disruptive cyber event. I certainly recommend Thrive with EQ’s services for any organization that is looking to exercise collaboration and be prepared against the inevitable cyber disruptions of the digital age.”

Laurie Dufays

Head of Institutional Relations with Africa, WSBI-ESBG

“Through a mix of crisis simulations, role play, presentations on how emotions impact the ability to make decisions, and one-on-one coaching, Nadja helped our members become better decision-makers and increase their impact in their communities. I strongly recommend her to any organization that works on leadership development.”

Ana Aelenei

Head of Leadership and Democracy Initiatives, German Marshall Fund of the United States

About Me

Twenty years of working at the largest security and crisis management organization has taught me to bend but not break during a high pressure and stress environment. Sound-decision making, non-violent communication to achieve buy-in and strategic stakeholder engagement were my bread and butter. At NATO, we were either in conflict or prepared to be in conflict and dealt with cyber threats as lives depended on it.

About Me

Twenty years of working at the largest security and crisis management organization has taught me to bend but not break during a high pressure and stress environment. Sound-decision making, non-violent communication to achieve buy-in and strategic stakeholder engagement were my bread and butter. At NATO, we were either in conflict or prepared to be in conflict and dealt with cyber threats as lives depended.

My Credentials

Building a Resilient Employee Experience

Challenges

High levels of stress

Chronic levels of stress are a daily reality of the employee experience in a Volatile, Uncertain, Complex and Ambiguous (VUCA) world.

Low levels of employee resilience

Learning how to bend and not break amidst the challenges of the VUCA world is what many organizations grapple with.

Lack of crisis management skills

External crises deeply affect people’s internal state of conflict as the resistance to change grows when they don’t have the right tools.

Consequences

Low levels of employee engagement

As a result, the ability to focus on delivering a WOW experience to your customers, is weakening at a rapid pace.

High levels of absenteeism

As a result, more and more employees call in sick or are joining the wave of the great resignation.

High levels of burnout

As a result, the continuous resistance people feel within depletes their energy levels and burnout is likely to follow as a consequence.

Digital Emotional Intelligence Training

Do you feel like…

Stress is taking its toll on your employees? Are your employees increasingly resistant to change? Do you fear the day your company falls for a ransomware attack? Do you lack confidence that your employees are resilient enough to help you deliver a WOW customer experience?

If you answered yes to one or more questions, I hear you.

We now live in a VUCA world. The only thing that is certain is change. Cyberattacks are becoming a daily reality of business disruption, making the headlines daily. People are not processes or technology to be managed. They need to be led, to be guided, and to be provided with the emotional intelligence toolbox to navigate the challenges and opportunities of working in the VUCA world.

Build a resilient employee experience through digital emotional intelligence trainings.

20 years of working at NATO have taught me digital transformation and cybersecurity, I dealt with cyberattacks as lives depended on it – we were either in conflict or prepared to be in conflict. High pressure, sound decision-making, stress tolerance and resilience management.

Digital emotional intelligence relates to how people manage their emotions while collaborating and communicating through digital channels.

Clients and Partners I Have Worked With

3 Different Ways I Can Help You

Courses and Training

Access both virtual and in-person experimental learning trainings focused on building human resilience. Custom scenarios specific to your industry and sector.

Deep Dive Coaching

Need a little more help? My individual or group coaching plans can help you learn to lead your team through uncertain times and take them from chaos to clarity.

Custom Consulting

My consultancy services in strategic stakeholder engagement and communication will help you drive employee resiliency as a transformational change program.

Ready to Make a Change?

Book your Discovery Call and find out if Thrive with EQ is the right fit!

Frequently Asked Questions

Who are you?

My name is Nadja El Fertasi, a seasoned crisis management and human resilience expert. I worked for nearly two decades in the world’s largest crisis management and security organization in the world, NATO. I now help people-centric C-suite leaders achieve cybersecurity preparedness and build a resilient employee experience through digital emotional intelligence trainings.

What do you mean with people-centric C-suite leaders?

Cultural change can only be successful if the top leadership is committed to internal transformation. A transformation where employees are valued and recognized as the glue within the organization. 

What kind of C-suite leaders do you work with?

Leaders who value a resilient employee experience and see this as a foundation for building readiness, resilience and preparedness within their teams and across the organization.

How are you helping C-suite leaders specifically?

I leverage emotional intelligence strategies to transform human vulnerability into empowerment through trainings, courses, coaching and consulting.

Cybersecurity is a technical security problem, not a people one

More than 90% of cyberattacks begin with social engineering techniques, the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. Criminals and scammers use emotional manipulation techniques to get access into your digital footprint and hack your employees and your data.

I still don't understand the link with resilience

The absence of human resilience, people’s ability to bounce back from adversity and not break under pressure, increases the human surface attack. Criminals have higher success rates in scamming by preying on their negative emotions through increase in fear, stress and distractions. Or they build up their positive emotions, connect through rapport and gain their trust to execute their criminal activities.

What businesses do you work with?

I work with corporations, small and medium size businesses and start-ups in the tech and fintech industry where information security is a top priority. My focus is on the human behavioral and mindset aspect to make security in the digital decade a way of life.

What does success look like if I work with you?

At the beginning of our journey, we develop a vision for your success and dive deep into the building blocks of readiness, resilience and preparedness. We will identify what and how that looks like for your you, for your teams and for your organization. The achievement of your roadmap is a progressive experience measured through milestones. Every milestone achieved, is a celebration for success. At the end of your roadmap, the process of execution in a challenging environment becomes second nature to you, and to your teams.

How can I trust you?

Building trust takes time and business chemistry. It is not up to me to convince you with my words, but to show you with my results. That’s why I offer a journey as a basis for our partnership. We start with trainings or online courses before moving on to coaching and consulting projects. Through my free employee resiliency course, you can get a taste of what it would feel like to work with me on building your resilient employee experience within your team and/or organization.

What are your rates?

My rates are available in my Thrive with EQ training offerings overview. Before starting to work with my clients, we agree on a fixed price through a value proposition with my terms and conditions.

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